Shipping policy

At Mossalume we ship to customers across the United Kingdom. Below is everything you need to know about how your order reaches you.

1. General Shipping Information

We currently ship throughout the United Kingdom. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We'll let you know of any delay.

3. Shipping Rates

Free shipping on all orders.

Costs are always shown at checkout before you pay.

4. Estimated Delivery Times

Processing time: 1–3 business days
Transit time: 6–11 business days
Total delivery time: 7–14 business days
Order cut-off time: 18:00
Time zone: (GMT) London

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather.

5. Where We Ship From

Orders are dispatched from our fulfilment centre in the United Kingdom.

6. Tracking

You'll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

7. How Your Lamp Is Packed

Lamps are fragile. Every piece is packed with protective inner padding inside an outer carton. Please keep the original packaging until you are happy with your order: you will need it if you decide to return the item.

8. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (BFPO) or restricted areas. Some items may be subject to restrictions under UK import regulations or carrier rules.

9. Failed Delivery or Returned Packages

If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We'll contact you to arrange a new shipment, which may incur additional shipping costs.

10. Lost or Damaged Packages

If your package is lost or damaged in transit, send an email to info@mossalume.com and we will help. We'll open an investigation with the carrier and find a solution as quickly as possible.

11. Multiple Items

Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.

12. Updates to This Policy

We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: 17 October 2026.

13. Contact Information

Store name: Mossalume
Operated by: FEM Commerce
Email: info@mossalume.com
Phone: +44 33 0027 1863
Warehouse: Unit 3, Lions Barn, Langham Lane, Colchester, Essex, CO4 5HY, United Kingdom
Company registration number (KvK): 99015560
VAT number: NL005367579B93

Monday to Friday | 09:00–17:00 (GMT)
Weekends | 11:00–16:00 (GMT)
We aim to respond to your inquiries within 24 hours.